Why your file was not converted

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Conversion includes the following steps:
  1. File uploading. It is the slowest part of the process because the upload speed is not as high as download speed. For instance, it takes 16 seconds to upload 1 Mbyte file with the upload speed 512 KBit/sec. For the files bigger than 1 MByte it is recommended to use one of the following options when available: Convert zipped files, Convert files in browser, Convert files, Watch and convert. In these cases compression is used and upload will be 2-5 times faster.
  2. Conversion on our servers. 50 pages are converted a second.
  3. Result file downloading.

Make sure that you use the proper page:
  1. To convert DOC DOCX to PDF, please, use Word to PDF.
  2. To convert RTF ODT MHT HTM HTML TXT FB2 DOT DOTX XLS XLSX XLSB ODS PPT PPTX PPS PPSX ODP to PDF, please, use Other formats to PDF.
  3. To convert JPG JPEG PNG BMP GIF TIF TIFF to PDF, please, use Image to PDF.
  4. For text extraction from PDF, please, use PDF to TXT.
  5. To convert DOC DOCX RTF ODT MHT HTM HTML TXT FB2 DOT DOTX to DOC DOCX DOT ODT RTF MHT HTM HTML TXT or XLS XLSX XLSB XLT XLTX ODS to XLS XLSX or PPT PPTX PPS PPSX ODP POT POTX to PPT PPTX PPS PPSX JPG TIF PNG GIF BMP, please, use Other formats.
  6. To convert DOC DOCX DOT DOTX RTF ODT MHT HTM HTML TXT to FB2, please, use the following link Documents to FB2.
  7. To convert JPG JPEG PNG BMP GIF TIF ICO to other image formats, please, use the following link Convert Image.
  8. To convert PDF to MS Word (DOC, DOCX), please, use the following link Convert PDF to Word.
  9. To convert PDF to JPG, please, use the following link Convert PDF to JPG.
  10. To convert DJVU to PDF, please, use the following link Convert DJVU to PDF.

Reason Solution
1. The file doesn't have an extension/type. Add a proper extension.
2. File's content doesn't match its extension/type. Correct file's extension according to its content.
3. Document is damaged. Open the document in MS Word in the recovery mode and resave it to a different file.
4. Incorrect page for conversion. The page doesn't match file's extension/type. There are several pages to convert different types of files.
To convert DOC DOCX to PDF, please, use Word to PDF.
To convert RTF ODT MHT HTM HTML TXT FB2 DOT DOTX XLS XLSX XLSB ODS PPT PPTX PPS PPSX ODP to PDF, please, use Other formats to PDF.
To convert JPG JPEG PNG BMP GIF TIF TIFF to PDF, please, use Image to PDF.
For text extraction from PDF, please, use PDF в TXT.
To convert DOC DOCX RTF ODT MHT HTM HTML TXT FB2 DOT DOTX to DOC DOCX DOT ODT RTF MHT HTM HTML TXT or XLS XLSX XLSB XLT XLTX ODS to XLS XLSX or PPT PPTX PPS PPSX ODP POT POTX to PPT PPTX PPS PPSX JPG TIF PNG GIF BMP, please, use Other formats.
To convert DOC DOCX DOT DOTX RTF ODT MHT HTM HTML TXT to FB2, please, use the following link Documents to FB2.
If wrong page was used during the submission, the system will redirect you to the proper page, where your file can be converted. In this case you have to reupload your file once again.
5. Very old format of MS Word document. It's recommended to use documents created by MS Word 97 or later.
If a file is not recognized as an MS Word document, but can be opened by MS Word, it's possible to save the file in RTF and convert it using our service on the following page Other documents to PDF.
6. PDF file is an image. This service is not designed for image recognition (OCR). Text extraction is possible only for PDF files containing text and only text can be extracted.
7. Text extracted from a PDF document is unreadable. If a document uses external(not built-in) fonts, they have to be replaced by built-in ones.
8. HTM HTML documents cannot be converted. Open HTM HTML document in Internet Explorer and resave it in MHT format in a diffrent file. After that, please, use the following page Other documents to PDF.
9. Images disappeared after conversion. If there are external/linked images in a document they are no available during conversion. Please, use built-in images.
10. XML documents cannot be converted. Change file's extension from XML to TXT. After that, please, use the following page Other documents to PDF.